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Customer Assistance

Welcome to Xiomara Barrera! We are dedicated to providing exceptional customer assistance to make your shopping experience delightful. Feel free to reach out to us for any queries or concerns by filling out the below form or by phone at 1 (888) 822-4904

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We're Here to Assist You!

Have a question in mind? Share it with us by filling out the form, and we'll promptly address it to ensure your satisfaction.

Get in touch

Live Chat with Our Team

Engage in a live chat with our support team for real-time assistance with your shopping needs.

5260 Las Flores Dr.

Chino CA 91709

FAQ

Questions You May Have

  • Are there any items that cannot be exchanged?
    Yes, certain items such as perfumes and wholesale orders cannot be exchanged. Please refer to our exchange policy for more details.
  • Will I be charged for exchange shipping?
    Yes, exchange shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will cover the exchange shipping costs.
  • How long does it take to process an exchange?
    Once we receive the item you wish to exchange, it typically takes 5-7 business days to process the exchange and ship the new item. You will receive a confirmation email once the exchange has been processed.
  • Can I exchange an item for a different product?
    Yes, you can exchange an item for a different product of equal or lesser value. If the new item is of higher value, you will need to pay the difference. Please contact our customer support team for assistance.
  • What is the process for exchanging a product?
    To exchange a product, please contact our customer support team with your order details and the item you wish to exchange. We will provide you with further instructions on how to proceed.
  • How long does delivery take?
    Delivery times vary depending on the shipping method selected. Standard shipping typically takes 5-7 business days, unless a fastest shipping method is requested by contacting us. Perfumes always ships priority.
  • What should I do if my order hasn't arrived?
    If your order hasn't arrived within the estimated delivery time, please contact our customer support team for assistance. We will investigate the issue and provide you with an update as soon as possible.
  • Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
  • What are the delivery options available?
    We offer standard shipping, however you can request a fastest method by contacting us.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries on all items, except perfumes. Shipping costs and delivery times vary depending on the destination.
  • What is your return policy?
    Our return policy allows you to return items within 7 days of delivery. Items must be in their original condition and packaging. Please contact our customer support for further instructions.
  • Are there any items that cannot be returned?
    Yes, perfumes or wholesale items cannot be returned.
  • How do I initiate a return?
    To initiate a return, please contact us.
  • How long does it take to process a return?
    Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund. You will receive a confirmation email once the return has been processed.
  • Will I be charged for return shipping?
    Yes, return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will cover the return shipping costs.
  • Will I be charged for refund shipping?
    Yes, refund shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will cover the refund shipping costs.
  • What is your refund policy?
    Our refund policy allows you to request a refund within 7 days of delivery. Items must be in their original condition and packaging. Please contact our customer support for further instructions.
  • How do I request a refund?
    To request a refund, please contact us.
  • How long does it take to process a refund?
    Once we receive your returned item, it typically takes 5-7 business days to process the refund and issue it. You will receive a confirmation email once the refund has been processed.
  • Are there any items that cannot be refunded?
    Yes, perfumes and wholesale orders cannot be refunded.
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